When I cancelled our AOL service, it was a long and painful ordeal. The operator kept on asking me irrelevant questions, often the same ones over and over again. I had to state multiple times that I wanted to quit AOL, but only after 15 minutes of a steadfast unwillingness to reconsider staying with AOL did the representative finally get the cancellation process moving.
AOL is training their people to hassle people from dropping their services. Although I didn't have nearly as hard of a time as this guy, the conversation bears an eerie resemblance my own personal experience.
Comments (2)
http://consumerist.com/consumer/exclusive/aol-retention-manual-revealed-188005.php
Posted by: Justin | July 20, 2006 10:13 AM
Posted on: July 20, 2006 10:13
Dude, that's one of my embeded links, hahaha.
Posted by: Adam | July 21, 2006 6:41 PM
Posted on: July 21, 2006 18:41